Frequently Asked Questions

JETSTREAM pens feature our unique twin-ball mechanism™ technology that ensures constant ink flow without skipping, blurring, or excessive flowing. This innovative design provides smooth writing while preventing feathering and bleeding, delivering high-performance writing without messy leaks. The twin-ball system creates a superior writing experience that sets JETSTREAM apart from conventional rollerball pens.

Yes! UNI-BALL Vision Elite pens feature our patented Airplane Safe™ technology that prevents leaks created by pressure changes in aircraft. This makes them perfect for frequent travelers. The technology ensures the ink won't leak or explode during flights, while still providing the superior writing experience of our uni Super Ink, which is fade-resistant, water-resistant, and tamper-proof.

For bulk orders and business inquiries, please contact our sales team directly. We offer competitive pricing for large orders and can provide custom solutions for your specific needs. You can reach us through our contact form or by calling our Australian office. We also offer corporate accounts with special pricing for ongoing supply needs.

UNI-BALL has been innovating the art of writing since 1887, with over a century of expertise in crafting high-quality instruments. Our commitment to cutting-edge innovation includes advanced ink technology for superior writing experiences, sustainability with eco-friendly packaging and recyclable product ranges, and global excellence backed by local Australian service. We introduced the world's first rollerball pen with a metal tip in 1979 and continue pushing the boundaries of ink technology.

Yes, we stand behind the quality of our products. If you experience any issues with your UNI-BALL writing instruments, please contact our customer service team with details of the problem and proof of purchase. We'll work to resolve the issue promptly, whether through replacement, refund, or other appropriate solutions. Our commitment to excellence extends to our customer service as well.

You can download our comprehensive product catalogue from our website, which includes detailed specifications, product ranges, and technical information. The catalogue is regularly updated with our latest products and innovations. For specific technical questions about our products, please contact our support team who can provide detailed information about ink formulations, pen mechanisms, and product features.

We are committed to environmental responsibility through our sustainability initiatives. This includes eco-friendly packaging, recyclable product ranges, and participation in the Australian Packaging Covenant. We publish our Australian Packaging Covenant Action Plan and Annual Report, which detail our ongoing efforts to reduce environmental impact. Our products are designed with sustainability in mind while maintaining the high quality our customers expect.

UNI-BALL has proudly served Australia since 1982, initially represented by JA Davey Pty Ltd. In 1999, we strengthened this partnership by forming Mitsubishi Pencil Australia Pty Ltd, ensuring seamless service, direct distribution, and a stronger connection with our Australian customers. This local presence allows us to provide better support and faster response times for our Australian market.

Our uni Super Ink technology provides fade-resistant, water-resistant, and tamper-proof properties. This advanced formulation ensures your writing remains legible and secure over time. Our ink technology has been refined over decades of research and development, resulting in writing instruments that deliver consistent, high-quality performance across various paper types and writing conditions.